Any provider can sell you products, but it takes expertise to ensure you have the right products and support for your business at the right time.

This is where we stand out – at the core of your relationship with Orion is our unique service offering.

• Advisory services: It always starts here. This is how we figure out exactly which products and services are right for you and your business. We cut through the noise of the seemingly endless options to save you time and money.  We take the time to evaluate your unique challenges & opportunities and provide a roadmap to help get you where you need to go. This gives you the confidence that you’re investing in the products and services you need, and nothing else.
• Account Management: We value the importance of effective account management at our company. Our dedicated Account Managers are committed to maintaining a close relationship with you and your business. If you encounter any challenges where your technology seems to be hindering rather than aiding your progress, our Account Managers are adept at swiftly addressing the issue by facilitating a seamless connection with our technical team for prompt assistance. Your satisfaction and success are our top priorities, and we are here to ensure that your experience with our services is smooth and efficient.
• Procurement: Purchasing technology is an investment and a measured decision for your business. We’re brand agnostic so you can rest assured you’re getting the right mix of tech that works for your business. Another upside is our buying power. Collectively our branches around Australia add up to significant savings we pass on directly to you. You get the best value and our advice all in one.

AUSTRALIAN BASED CALL CENTRE
Hardware issues, password resets, and computer troubleshooting (to name a few) can be a significant distraction, especially if it falls under your responsibility to find a solution. Our Australia-based tech team is readily available via phone, email, or our customer portal to swiftly address and resolve your technical problems. Should our First Response Team be unable to rectify the issue within 15 minutes, your concern is identified as complex and escalated to our senior technical team.

INSTALLATION AND USER TRAINING
Upon purchasing a product from Orion, we guarantee the installation and connection to your network will be expertly handled onsite, ensuring impeccable connection and output through rigorous on-site testing procedures. Furthermore, where applicable, the necessary Management Software will be installed to facilitate automating consumable ordering, provide remote monitoring capabilities, and more. Complementing the installation service, we also offer basic training to showcase how essential tools and utilities can be optimally utilized to enhance the user experience.