Why do small businesses, schools, and large corporations all turn to Managed Print Services (MPS)? Because with MPS, you outsource the management of your printing environment to a reputable third party provider like Orion , putting the day-to-day responsibilities that come along with your fleet in the hands of our trained professionals.
Through MPS, you’ll:
Eliminate service and supply headaches through automatic printer supply ordering and routine device servicing.
Experience lower costs and predictable monthly billing by removing unnecessary, redundant, inefficient, or obsolete devices and eliminating wasteful printing.
Increase document security through rules-based printing, firmware updates, and system monitoring.
Managed Print Services allows organizations of any size to achieve more with less.
If you have travelled anywhere in Australia by plane since 2010 you probably have visited a WHSmith store. Their first store opened in 2010 in Melbourne Airport and within a short period of time they have grown to over 50 stores operating in Australia and over 500 employees.
WH Smith is a leading global retailer with a presence in over 25 countries, serving its customers from over 1,300 stores across the globe. With such an extensive presence worldwide, WHSmith was proud to open their first store in Australia back in 2010. Their first store opened its doors in Melbourne Airport and within a short period of time, the business has grown substantially – and it continues to grow – with stores now open in Sydney, Adelaide and Perth.
Their goal is to be the leading retailer in convenience, books and news for the world’s travelling customer. They understand our customers and know that in the locations in which they operate people have less time to browse and their focus on instore design and excellent customer service reflects this. Early in 2012 the business acquired the brand Fresh+ – a hospital café business, serving fresh food and refreshments to visitors and patients.
As they have continued to grow the business, innovation has been at the heart of everything they do. Their aim is to move at the same pace as their customers, always ensuring they are at the forefront of everything they do
The Challenge
Challenge WH Smith had two major challenges when it came to their printing requirements – their multiple locations and where they were placed, along with a busy customer-facing environment where uptime was of prime importance. The challenge for every WHSmith was that the device was either in a regional, or difficult-to-get-to, location (such as a hospital or Airport).Epson’s Heat-Free print technology means less moving parts so more reliable printing and increased up time. The high-yield inks (up to 8 times longer than comparative lasers) gave staff less disruptions and more time to attend to their customers needs..
The Solution, The Benefits
With minimal interventions – both service and consumables replacement – as one of their buying criteria, along with price-performance, WH Smith was keen to understand the benefits Epson could bring to the table.
Epson excelled on both counts, the reliability of their Heat-Free technology not only improved staff morale but also customer service capability. The Epson high-yield ink consumables for both the A4 (up to 50,000 pages) and A3 (up to 100,000 pages) models not only provided WHSmith with the minimal disruptions they were looking for, it also enabled them to dramatically reduce their overall running costs. In fact Orion Print Management, Epson’s Premier Partner, quantified the total cost savings over the contract period to be just over 80% in power and running cost.
The Return-on-Investment
As much as WHSmith appreciated the cost savings of the Epson devices, the real return-on-investment here was the extra time staff could spend with their customers. And with Orion Print Management proactively and professionally managing their fleet, the WHSmith IT Management team could now focus their time on key IT projects.
Orion is Epson Australia’s Premier Partners. We improve organisational effectiveness by providing comprehensive content management, accelerating shared business processes by facilitating information-sharing across boundaries for better business insight. The measure of their company is reflected in the testimony of their customers, and WHSmith is an excellent example of what positive impact they can bring to your business.
Digital communications have greatly enhanced the efficiency of office work, but printers are still equally as important in today’s digitally-advanced era. A study discovered that 94 percent of respondents cited having a printer in the office as the single most important resource for being able to reach their full professional productivity potential. Having a printer in the office simplifies paper correspondence and easily allows you to make as many copies as you need. What happens when the printer breaks down, though? As you can imagine, things can get ugly in the office very quickly. From losses in productivity to the inability to complete projects according to deadlines, a broken printer can turn a happy office into a war zone. Fortunately, there are four printer repair strategies you can use to get you back to work.
4 Printer Strategies to Get You Back to Work
Use On-site IT Resources
Replace the Broken Printer With a New One
Hire a Repairman to Fix the Printer
Sign a Maintenance Contract With a Managed Print Services Provider
Despite having multiple options, some of these strategies are accompanied with several disadvantages. Consider the first option of pulling your internal IT team off-task to focus on repairing a broken printer. In doing this, you are pulling them away from the value-adding activities they need to focus on. And implementing strategy number two only makes sense if the printer was inexpensive to start with, because you can likely acquire repair services for cheaper than what it will cost you to purchase a new one.
Strategies three and four make for the best options to get you back to work as quickly and efficiently as possible. Number three, however, tends to only be best for businesses that have a small number of printers and a minimal printing volume. But, consider the additional drawbacks of the break-fix method, as well, such as the unpredictable costs associated with hiring for one-off repairs and the possibility of having to stand on que to wait for repairs.
Businesses that have a high printing volume will benefit the most from signing a maintenance contract with a Managed Print Services provider. A Managed Print Services provider will maintain a bird’s eye view of your printing infrastructure, which is vital to pinpointing and correcting printing issues before they occur. This proactive approach helps keep printing downtime to a minimum. This type of services provider will also be able to provide scalable services, meaning as your business grows, your printing infrastructure will be able to adapt accordingly without losing efficiency.
Get a Contact Today
Are you in need of printer repair? Contact Orion today to learn more about our maintenance contracts and how our Managed Print Services can help increase productivity in your office and reduce the amount of money you have to invest in printer repair and replacement costs.
Arthur GhelisFour Printer Repair Strategies to Get You Back to Work – Orion Print
