Orion Technologies is pleased to introduce Prajwal Khanal, a dedicated Level 1 IT Support Engineer who has been an integral part of our support team for over a year. In this role, Prajwal is often the first point of contact for our customers, providing frontline assistance across hardware, software, networking, and cloud-related enquiries, and ensuring that issues are resolved efficiently and professionally.

With a strong foundation in technology, networking, system administration, and cloud computing, Prajwal brings a well-rounded technical skill set to the Orion service desk. His experience spans traditional on-premises environments and modern cloud platforms, including Microsoft 365, Azure, and Intune, enabling him to support customers as they transition and leverage cloud-based services more effectively. Prajwal’s background also includes earlier software and web development experience, further enhancing his ability to troubleshoot complex issues from both an infrastructure and application perspective

Prajwal’s professional approach is built on excellent communication, problem-solving, and decision-making skills, which he applies daily when working with end users and internal teams. He is committed to delivering top-notch customer service.