Any provider can sell you products, but it takes expertise to ensure you have the right products and support for your business at the right time.

Australian Based Call Centre
Hardware issues, password resets, and computer troubleshooting (to name a few) can be a significant distraction, especially if it falls under your responsibility to find a solution. Our Australia-based tech team is readily available via phone, email, or our customer portal to swiftly address and resolve your technical problems. Should our First Response Team be unable to rectify the issue within 15 minutes, your concern is identified as complex and escalated to our senior technical team.

Installation and User Training
Upon purchasing a product from Orion, we guarantee the installation and connection to your network will be expertly handled onsite, ensuring impeccable connection and output through rigorous on-site testing procedures. Furthermore, where applicable, the necessary Management Software will be installed to facilitate automating consumable ordering, provide remote monitoring capabilities, and more. Complementing the installation service, we also offer basic training to showcase how essential tools and utilities can be optimally utilized to enhance the user experience.

This is where we stand out – at the core of your relationship with Orion is our unique service offering.

• Advisory services: It always starts here. This is how we figure out exactly which products and services are right for you and your business. We cut through the noise of the seemingly endless options to save you time and money.  We take the time to evaluate your unique challenges & opportunities and provide a roadmap to help get you where you need to go. This gives you the confidence that you’re investing in the products and services you need, and nothing else.
• Account Management: We value the importance of effective account management at our company. Our dedicated Account Managers are committed to maintaining a close relationship with you and your business. If you encounter any challenges where your technology seems to be hindering rather than aiding your progress, our Account Managers are adept at swiftly addressing the issue by facilitating a seamless connection with our technical team for prompt assistance. Your satisfaction and success are our top priorities, and we are here to ensure that your experience with our services is smooth and efficient.
• Procurement: Purchasing technology is an investment and a measured decision for your business. We’re brand agnostic so you can rest assured you’re getting the right mix of tech that works for your business. Another upside is our buying power. Collectively our branches around Australia add up to significant savings we pass on directly to you. You get the best value and our advice all in one.

At Oriontec, we understand that your office technology is vital to your business operations. When equipment fails or technical issues arise, downtime can be costly and disruptive. That’s why we offer comprehensive onsite support and break-fix services tailored to keep all your office technology equipment running smoothly and minimize interruptions.

What is Onsite Support?

Onsite support means our expert technicians come directly to your business location to provide hands-on assistance with your office technology. Unlike remote help, onsite support allows us to physically inspect, diagnose, and repair hardware and software issues on the spot. This service covers a wide range of office equipment including computers, servers, printers, copiers, networking devices, and more.

Our onsite support services include:

• Diagnosing and repairing hardware failures
• Setting up and configuring new devices and workstations
• Troubleshooting network and connectivity problems
• Performing preventive maintenance to avoid future breakdowns
• Providing onsite training and guidance for your staff

Having onsite support ensures faster resolution times, reduces downtime, and allows our technicians to understand your IT environment deeply, enabling them to offer tailored solutions that improve your office technology reliability.

Break-Fix Services for All Office Technology

Our break-fix service model is designed for businesses that need prompt, effective repairs for their technology equipment as issues occur. Whether it’s a malfunctioning printer, a server failure, or a network outage, our skilled technicians respond quickly to fix the problem and get your systems back online.

Key features of our break-fix services:

• Rapid onsite response to hardware and software failures
• Repairs for all makes and models of office technology equipment
• Access to genuine parts and components for reliable fixes
• Transparent, pay-per-incident pricing with no ongoing contracts
• Expertise across a wide range of office devices, from desktop PCs to large-format printers

Our break-fix approach is ideal for businesses seeking flexible, cost-effective support without the commitment of managed service agreements. We focus on resolving your immediate issues efficiently, helping you maintain productivity without prolonged disruptions.

Why Choose Oriontec Onsite Support and Break-Fix?

• Experienced Technicians: Our team has extensive knowledge of all office technology equipment, ensuring expert diagnosis and repair.
  Convenience: We come to your premises, saving you time and hassle of transporting equipment.
• Fast Turnaround: We prioritize quick fixes to reduce downtime and keep your business running.
• Comprehensive Coverage: From computers and servers to printers and networking gear, we support all your essential office technology.
• Customer-Focused: We tailor our services to your needs, providing clear communication and professional service every step of the way.
• Australia wide support: Under your service agreement, we are able to support you Australia wide

Let Oriontec be your trusted partner for onsite support and break-fix services. Contact us today to ensure your office technology operates reliably and efficiently, so you can focus on growing your business.